1. Important notice and about our company

Studentdorm.com, its affiliated websites, and Nestrest Co., Ltd. (hereinafter referred to as "Studendorm.com" or "we") operate studentdorm.com's affiliated websites (hereinafter referred to as our "site"). I am.

This Privacy Policy contains strict rules regarding the privacy of our users ("users" or "you") and the collection and use of personal data.

Please read the following privacy policy carefully. By accessing our site and using our services, you are deemed to have read and agreed to our privacy policy. If you do not agree to our privacy policy, please refrain from using our site.

We respect your privacy and comply with the General Data Protection Regulation ((EU) 2016/679), all national implementing laws, regulations and relevant legislation. Handle information. If the law is changed or revised, we will comply with the latest content.

administrator

Our site is operated by NESTREST Limited, which acts as the administrator (“we” or “Studendorm.com”). Our location is 2 floor, KYODO Building, 7-15-5, GINZA, Tokyo, JAPAN.

contact address

If you have any questions about our collection, protection, use, or related matters of personal information, please contact us.

Phone: +81 03 6278 8001

Email: info@studentdorm.com; or

See above for address

Changes to the Privacy Policy and Your Obligation to Notify Customers of Changes

Our privacy policy is subject to change. If there are any important changes, we will notify you at the bottom of the privacy policy page. We ask all users to regularly check our privacy policy.

The personal data we hold must be accurate. Please notify us if there are any changes to the relevant personal data.

Third party links

Our site may contain links to third-party sites with which we are affiliated. We are not responsible for the privacy protection or handling of those third-party sites, or the terms of use of those sites. Our privacy policy only applies to personal data collected by us from you or through our site. When using other websites, we Recommendation that you check the security policy and privacy policy of those websites.

2. Your personal data

Personal data or personal information means any information by which an individual can be identified. Data from which ID information has been removed (anonymous data) is not included. We collect, use, store and transfer your personal data in aggregate as follows:

  • Identity data includes first name, surname, username or similar personal name, date of birth, gender, passport and national identity card data.
  • Contact data includes address, email address, phone number, and instant messaging account information.
  • Technical data includes Internet Protocol (IP) addresses, login data, browser type and version, time zone settings and location, locale, UTM parameters, attribute parameters, browser plug-in types and versions, and operating system, platform, etc. This includes the technology of the device you use to visit our site.
  • Profile data includes your username and password, your reservations, your interests, your preferred cities and properties, your course of study and destinations, destinations, requests (e.g. roommates, dates, budget), guarantor information, Includes feedback and survey responses.
  • Usage Data includes how you use our Site.
  • Marketing and communications data includes your preferences to receive marketing from us and third parties and your communication preferences.

We collect, use and share aggregate data, such as statistical and demographic data, for various purposes. Although aggregated data may be derived from your personal data, we do not consider this data to be personal data because it does not directly or indirectly disclose your individual identity. For example, we may aggregate your usage data to calculate the percentage of users who access a particular website feature. However, if aggregated data and personal data are combined or combined so that an individual can be identified, directly or indirectly, this combined data will be treated as personal data and used in accordance with the Privacy Policy.

We collect special categories of personal data about you (such as race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health or genetics, biometric data). ) does not collect information unless specifically provided by you as part of your use of our services. We do not collect information about criminals and crimes we believe.

3. How we collect your personal data

We collect personal information from you in a variety of ways:

  • Direct Interaction Most of the personal data we collect about you will be personal data that you provide to us. For example, if you provide us with your identity, contact and financial data by filling out a form on our site, or if you contact us via phone, email, instant message, or at an event or otherwise. You may speak to us. This includes personal data provided by you:
    • Contact us about our products or services;
    • Create an account on our site;
    • Reservations via this website;
    • Request marketing communications;
    • Participating in contests, promotions, and surveys;
    • Provide feedback.
  • Automated technology and interaction
    When you interact with our site, we automatically collect technical data such as your browser information, the areas you use on the site, the links you click, and your browsing actions and patterns. This allows us to provide you with better service when you use our site, and helps us improve the functionality and services of our site. We collect personal data using cookies and other similar technologies. We may also collect technical data when you visit other websites that employ our cookies and other similar technologies. For more information about the cookies we use and their purposes, please see our Cookie Policy.
  • Third party or publicly available sources
    We may receive personal data about you from various third parties and public sources as set out below:

    • Technical data from analysis and search information providers.
    • ID and contact data from affiliates, referral partners, and property advertisers on our site.

We may also record telephone, Skype, instant message, or face-to-face conversations with you.

4. How we use your personal data

We will only use your personal data in a manner that complies with the law. We may use personal data primarily under the following circumstances:

  • When we need to enter into a contract, or when we have already entered into a contract.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override our own interests.
  • When we need to comply with a legal or regulatory obligation.

Purposes for which we use your personal data

We have set out how we use your personal data and the legal basis on which we do so. We also recognize our legitimate and proper interests. We hold your personal data on multiple legal bases depending on the specific purpose for its use.

Purpose/Activity Lawful bases for the processing, including the basis of legitimate interests.
Register as a new user. Performance of contracts with Goog customers. le
Process and complete reservations. Performance of contracts with customers.
Managing our relationship with you, including: (a) notifying you of changes to our Terms of Use or Privacy Policy; and (b) requesting reviews or investigations. (a) Performance of a contract with you
(b) Legal obligations
(c) Necessary for our legitimate interests (keeping records up to date and investigating how customers use our Services);
Participating in sweepstakes, contests or completing surveys. (a) Performance of a contract with you
(b) Necessary for our legitimate interests (researching and developing how customers use our Services, growing our business);
Administer and protect our business and Sites, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting. (a) Necessary for our legitimate interests (to prevent fraud in the context of the provision of our services, management, IT services, network security, business restructuring or group restructuring exercises);
(b) Legal Obligations.
Providing content and advertisements on related sites to customers, and measuring and understanding advertising effectiveness. Necessary for our legitimate interests (to explore and develop how our customers use our services, grow our business, and inform our marketing strategy).
Use data analysis to improve our Site, Services, marketing, customer relationships, and experience. Necessary for our legitimate interests (to explore and develop how our customers use our services, grow our business, and inform our marketing strategy).
Suggestions and recommendations about products and services that may be of interest to you. Necessary for our legitimate interests (development of our services and growth of our business)

marketing

We use your identity, contact, technical, usage and profile data to form views about what you need or are interested in. This way we determine which products, services and discounts are relevant to you for marketing purposes. If you provide us with your details when requesting information from us, purchasing a service, entering a competition or registering for promotional activities, and you do not choose not to receive marketing communications, you may receive marketing communications from us. Receive message. We will obtain your consent before sharing your personal data with companies outside the Studentdorm.com group for marketing purposes. If you do not wish to receive marketing information after providing your personal data, please contact us at info@studentdorm.com.

This does not apply to personal data provided by you as part of a transaction with us when you choose not to receive marketing messages.

Change of purpose

We use your personal data only for the purposes for which we collected it, unless we reasonably consider using it for another purpose and that reason is compatible with the original purpose. If you would like an explanation of how the new purpose is processed to be compatible with the original purpose, please Contact us at info@studendorm.com. If we use your personal data for an unrelated purpose, we will inform you and explain the legal basis for doing so. Please note that we may process your personal data without your knowledge and consent, in accordance with the above rules, where necessary or permitted by law.

5. Disclosure of personal data

In some cases, we may need to share your personal data with third parties set out below.

  • Internal third parties as defined in the glossary.
  • External third parties as defined in the Glossary.
  • Certain third parties, such as property advertisers and related third parties. We will assist you in communicating with you regarding your reservation and answering your questions. Similarly, property advertisers may share your personal data with us to facilitate your booking through our site.
  • Third parties to whom we sell, transfer, or combine parts of our business or assets. We may also acquire or integrate other businesses. If our business changes, the new owners may use your personal data as set out in our Privacy Policy.

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We prohibit third party service providers from using your personal data for their own purposes and only permit them to process it for specific purposes and in accordance with our instructions.

6. International transfers

In order to provide our products and services to you, we may store or transfer personal data within and outside the European Economic Area. Some of these regions may not have the same privacy protections as the European Economic Area. Your personal data may also be transferred to our group companies based outside the European Economic Area, who may contact you to offer you products and services. By providing your personal data, you agree to our rules regarding the transfer, storage and processing of your personal data.

You also agree that your personal data, including financial data, may be transferred to the Property Advertiser or to a bank outside the European Economic Area (on the contrary, to the Property Advertiser's Please consent to your account information being transferred to (provided to you). Studentdorm.com does not store your financial data once it has been transferred.

7. Security

We use appropriate measures to protect personal data against unauthorized access or disclosure (including by physical and electronic means). When transferring your personal data to a third party (such as a property advertiser) in order to respond to a request you have made within the site, we will use commercially reasonable methods to protect. Notwithstanding the foregoing, we are not responsible for the misuse or interception of information transmitted via the Internet, unless the damage results from our gross negligence or failure to fulfill our obligations.

We have put in place procedures to deal with suspected personal data breaches and will inform you of applicable rules for breaches where there is a lawful need to do so.

8. Data retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Determining the appropriate retention period for personal data, including the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of the personal data, the purposes for which the personal data is processed, and the applicable Consider whether legal requirements can achieve these objectives.

In some circumstances, we may anonymize your personal data (so that it cannot be associated with you) and use this information for research, statistical, and accounting purposes without restriction and without notice to you.

9. Legal Rights

In certain circumstances, you have the following rights under data protection law in relation to your personal data:

  • The right to request access to your personal data;
  • The right to request rectification of your personal data;
  • The right to request erasure of your personal data;
  • The right to object to processing of your personal data;
  • The right to request restriction of processing of your personal data;
  • The right to request the transfer of your personal data;
  • Right to withdraw consent.

If you wish to exercise any of the above rights, please contact us (by post or email) to our email address or address listed above.

Normally no fees

You do not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may lend you a reasonable fee if your request is clearly unfounded and excessively repetitive. We may also deny your request in these circumstances.

Required steps

We will need to request certain information from you that will allow us to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that your personal data is not disclosed to anyone who is not entitled to receive it. We may also request further information in connection with your request to expedite our response.

Response time limit

We strive to respond to all legitimate requests within one month. Occasionally, if your request is particularly complex or if you have made a large number of requests, it may take more than a month. In this case, we will notify you and provide you with the latest information.

Legitimate interests on a lawful basis

It means running and managing a business that allows us to provide our customers with the best services/products and the safest experience, which is our focus. We are mindful of weighing and balancing the potential impact on you (both positive and negative) before processing your personal data for our legitimate interests. We will not use your personal data (unless we have your consent, are required, or are permitted by law) where our interests are outweighed by the impact on you. Additionally, you can obtain information about how we weigh our legitimate interests against the potential impact on you regarding a particular activity by contacting info@studentdorm.com.

Contract performance

means the processing of personal data that is necessary for the performance of a contract to which you are a party or which we take at your request prior to entering into such a contract. We will comply with any processing of your personal data where it is necessary to comply with a legal or regulatory obligation.

third party

internal third party

Other companies of the Studentdorm.com group that act as joint controllers or processors providing services to Studentdorm.com in Japan and China.

external third party

  • Service providers acting as processors or joint controllers, providing IT, infrastructure, data processing and systems management services around the world.
  • Professional advisors acting as processors or joint controllers include lawyers, bankers, auditors and insurers, and provide consulting, banking, legal, insurance and accounting services around the world.
  • Tax authorities and other government agencies act as processors or joint controllers and we are based in countries where we deal with persons who request processing activity reports in certain circumstances.

legal rights

You have the right to request access to your personal data (also known as a "data subject access request"). This enables you to receive a copy of the personal data we hold and to check that it is being processed lawfully.

Request correction of your personal data held by us

We must verify the accuracy of any new data you provide, but you may correct any incomplete or inaccurate data we hold.

Request for erasure of personal data

This enables you to request that we delete or remove your personal data where we have no legitimate reason for continuing to process it. In addition, if you have correctly exercised your right to object to data processing (see below), we may erase your personal data in accordance with local law if we may have processed your information unlawfully. You have the right to request deletion or removal of your personal data if you request us to do so. However, we may not always be able to comply with your request for erasure for specific legal reasons. If this is the case, you will be notified at the time of your request.

There are circumstances where we rely on a legitimate interest (or that of a third party) and you want to object to the processing because you feel it affects your fundamental rights and freedoms; You can object to the processing of your personal data. You also have the right to object to us processing your personal data for direct marketing purposes. In some cases, we may provide legitimate grounds for processing your information which override your rights and freedoms.

Request for restriction of processing of your personal data

This allows you to ask us to stop processing your personal data in the following circumstances: (a) you want to establish the accuracy of the data; (b) the use of your data is unlawful. (c) you do not require the data to be erased by us; (d) you require us to retain the data because it is necessary for the establishment, exercise or defense of legal claims; (d) ) When you object to our use of your data and we need to check whether we have legitimate grounds for such use.

Request for transfer of your personal data to you or a third party

We will provide you, or a third party you have selected, with your personal data in a structured, commonly used and machine-readable format. Note: This right applies only to automated information that you initially consent to us using or that we use to perform a contract with you. If we are relying on consent to process your personal data, you can withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products or services. If this is the case, we will notify you when you withdraw your consent.

11. Changes to privacy policy

This policy was updated on May 10, 2018 with more details about what data we collect, how we use it, and your rights regarding your data. This addresses new privacy legislation in Europe. (These updates also apply to those living outside of Europe.)